Hotelbeds/Destination Services does not own its own fleet, we sub-contact transportation suppliers.
All of our suppliers must participate in our internal international process SURE2CARE every year as mentioned on page 3, this involves maintenance, brand, model, condition and insurance issues. All vehicles used for transportation will be clean and in good repair.
All our representatives speak English fluently enough for reasonable communication. In the key positions we have employees with several years of experience in the Tourism Industry in Costa Rica.
Hotelbeds/Destination Services will provide (Company Name) with the highest levels of service at all times, and that any and all problems that passengers may have are resolved in a professional and timely manner. Destination Services goal is 100% customer resolution to all complaints, problems and concerns while the passenger is still in the destination.